Marelume Retreat ("Marelume", "we", "us") operates the seaside resort and retreat located at S.S. 163 Amalfitana, Km 25, Positano, SA 84017, Italy. We are the data controller responsible for the personal data described in this policy. This policy explains what we collect, why we collect it, and how you can exercise your rights.

We may collect and process the following categories of data:

• Identity and contact details — name, email address, phone number and postal address, provided when you make an enquiry, a reservation, or join our mailing list.
• Reservation and stay details — arrival and departure dates, room or villa preferences, dining and spa bookings, and any requests or accessibility needs you share with us.
• Payment information — processed securely through our payment providers; we do not store full card numbers on our own systems.
• Technical and usage data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

We use your personal data to:

• respond to enquiries and manage your reservations and stay;
• process payments and meet our legal and accounting obligations;
• tailor your experience, including dining, spa and curated experiences;
• send service messages and, where you have consented, news and offers;
• maintain the security of our website and improve how it works.

We rely on one of the following legal bases for each use: performance of a contract (managing your booking), our legitimate interests (running and improving the retreat), your consent (marketing and non-essential cookies), and compliance with legal obligations.

We share data only where necessary: with trusted service providers who act on our behalf (such as payment processors, booking and email platforms), with professional advisers, and with public authorities where the law requires it. We do not sell your personal data. Where providers are located outside the European Economic Area, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.

We keep personal data only for as long as needed for the purposes described above, including to satisfy legal, accounting or reporting requirements. Reservation and financial records are typically retained for the period required by Italian tax law; marketing data is kept until you withdraw consent.

If you are in the European Economic Area, you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data where there is no overriding reason to keep it;
• restrict or object to certain processing;
• request portability of the data you provided to us, in a machine-readable format;
• withdraw consent at any time, without affecting processing carried out beforehand.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with your local supervisory authority, in Italy the Garante per la protezione dei dati personali.

Our website uses cookies and similar technologies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

For any question about this policy or your personal data, please contact our team:

Marelume Retreat
S.S. 163 Amalfitana, Km 25, Positano, SA 84017, Italy
Email: privacy@marelumeretreat.com
Phone: +39 089 987 6543

You can also reach us through our contact page.